Aldi customers complain about the new self-serve checkouts for being too loud

Aussie shoppers are furious over one ‘annoying’ detail about new Aldi self-serve checkouts: ‘I’m going back to the real humans’

  • Aldi shoppers say they can’t stand one detail about its self-serve checkouts
  • Online, users have reported the new registers are ‘annoyingly’ loud 
  • Customers are complaining the computers don’t have a volume control 
  • Some preferred them saying Aldi staff scan groceries too fast

Australian shoppers have complained about yet another ‘annoying’ feature of self-serve checkouts – this time at the new Aldi registers.

Taking to Reddit, customers have been venting about how loud the self-serve tills are and asking why they don’t have a volume control feature. 

The grievance was pointed out in a discussion about the newly-installed registers in which an Aldi worker revealed why checkout staff scan patron’s groceries so quickly.

Aldi customers have been complaining about how loud the retailer's new self-serve checkouts are and asking why they don't have a volume control feature

Aldi customers have been complaining about how loud the retailer’s new self-serve checkouts are and asking why they don’t have a volume control feature

‘I love self checkouts, but the Aldi ones are LOUD, and I don’t need to immediately be told to bag every. f***. item,’ one user vented. 

‘If they don’t offer a volume control, I’m going back to real-human checkouts.’

”Please place the item in the bagging area’, ‘Omg I’m trying!’,’ another wrote.

‘Really? They don’t offer volume control? I didn’t get to try them because they were already closed,’ a third replied. 

Another agreed Aldi’s registers were very noisy and said they had a gripe with how they detect if shoppers are using their own bags but their feedback wasn’t all negative. 

'I love self checkouts, but the Aldi ones are LOUD, and I don't need to immediately be told to bag every. f***. item,' one shopper vented

‘I love self checkouts, but the Aldi ones are LOUD, and I don’t need to immediately be told to bag every. f***. item,’ one shopper vented

‘They have an annoying sequencing difference whereby you have to press the ‘I have my own bags’ BEFORE you put your bag in the bagging area. If you place them before pressing the button, it gets really offended,’ they explained. 

‘One thing that’s nice is when you press ‘pay now’, you just pay. No information about discounts on the docket, no questions about mode of payment, no invitations to donate to charity. Just press ‘pay now’ and pay.’ 

Unconcerned with the self-serve checkouts’ volume, other shoppers said they preferred the registers as they like to pack their groceries at their own pace. 

Some preferred to scan their groceries at their own pace on the new tills as they say Aldi workers go too quickly - but one former employee had an answer

 Some preferred to scan their groceries at their own pace on the new tills as they say Aldi workers go too quickly – but one former employee had an answer

They said many Aldi workers can groceries at the checkout far too quickly for them to bag their items before the transaction finishes so were thankful for the self-serve aisles.

Poll

Where do you prefer to scan and pay for groceries?

  • Self-serve checkouts 158 votes
  • I don’t mind either 161 votes
  • Staffed registers 486 votes

Now share your opinion

‘At least now I can pack my groceries without it being thrown at my face! No offense to Aldi staff, but you guys are just too quick!’ one customer wrote.

In response, one former worker revealed the computers track how many items they are scanning per minute and gave their advice for getting through the register fuss-free.

‘We were measured on items per minute when on registers – which is shown at the end of your shift when closing out your individual till. Promise you, they’re not doing it for fun,’ they explained.

‘Don’t pack your bags at the register. Toss it all into the trolley/basket when scanned at take your time at the packing bench just next to the registers. Or buy those bags that hook into the trolley basket so you can kind of pack quickly,’ they added.

Aldi employees review and adjust their scan speed based on how quickly or slowly each customer packs their shopping.

If a customer would like a checkout worker to slow down, they are encouraged to request they do so.

Source

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