Couple hits out after return flight from Corfu is axed, with airline staff breaking news on 4am text


‘We feel really let down’: Couple hits out after return flight from Corfu is axed… with airline staff breaking the news in a text message at 4am on day of departure

  • Jo Rowles was awoken by 4am text from airline telling them flight was cancelled
  • She received text hours before family were due to fly home from week in Corfu
  • It comes amid over a week of ongoing delays and flight cancellations across UK  

Hours before they were due to fly home from a week in Corfu, Jo Rowles and her family were awoken by a 4am text from easyJet telling them their flight was cancelled.

Along with husband Joe and children Ella, seven, and Jack, four, they went to the airport anyway – and were met by scenes of ‘carnage’.

They spent eight ‘horrendous’ hours on Sunday on the floor of the departure lounge. ‘We tried calling the easyJet helpline 40 times, but got cut off,’ said bank worker Mrs Rowles, 41, of Leafield, Oxfordshire.

‘We feel really let down. We’ll never fly with easyJet again.’

Jo Rowles and her family (pictured) were awoken by a 4am text from easyJet telling them their flight was cancelled, just hours before they were due to fly home

Jo Rowles and her family (pictured) were awoken by a 4am text from easyJet telling them their flight was cancelled, just hours before they were due to fly home

Pictured: A busy Terminal 2 at Heathrow airport as passengers continue to face lengthy delays

Pictured: A busy Terminal 2 at Heathrow airport as passengers continue to face lengthy delays

They were allocated a flight leaving at 1am yesterday – Jack’s fifth birthday – and told to find a hotel for the night. It finally took off for Gatwick, not Bristol where they’d left their car. EasyJet has said it is ‘very sorry’ about the cancellations.

It says it has extended its customer service hours and accommodation sourcing team.

But Mrs Rowles added: ‘No-one at the airport could help us, and it was impossible to get through to easyJet on the phone.

‘There were crowds of holidaymakers in exactly the same position as us… Their whole system was clearly buckling under the strain.

Pictured: Travellers wait in a long queue to pass through the security check at Heathrow on June 1

Pictured: Travellers wait in a long queue to pass through the security check at Heathrow on June 1

‘One of our party had a funeral to get to, another was a solicitor due in court, the children needed to be in school – it was horrendous.’

She and the exhausted children were given a lift home to Leafield, Oxfordshire by her elderly parents, arriving home at 5.30am while her self-employed roofer husband made his way to Bristol to collect the car.

Mrs Rowles said: ‘Poor Jack had to unwrap his presents while I was on a conference call – it’s been the most stressful end to a holiday imaginable.

‘Between us we’ve had to spend an extra £2,000 on accommodation, so I just hope we can claim the money back.

‘It’s been a brilliant holiday but it’s left a sour taste in the mouth.

‘We feel really let down about the way we just couldn’t contact anyone who could help us.

‘We will never fly with easyJet again in the future – next time we’re booking with BA.’

Source

Related posts