FDOH & Lee County launches reservation system ahead of new COVID-19 vaccination site – NBC2 News

LEE COUNTY, Fla. – The phone line set up to take reservations for those wanting to receive a Covid vaccine in Lee County quickly hit capacity after launching Monday.

Within the first 30 minutes of the phone line going live, there was an average of 50,000 calls per minutes, with a peak call volume of 84,000 calls per minute, the county reported.

The reservation line has closed, as all 5,000 doses available this week have been scheduled, according to the county. Those doses will be administered in appointments scheduled through Thursday.

Lee County Commissioner Brian Hamman said he understands people are frustrated that they could not secure an appointment, but with a population of more than 200,000 people age 65 and older in Lee County it is not a surprise that demand exceeded supply.

County officials said people can stop calling the reservation line for now. The reservation line will reopen when the state allocates more vaccines for Lee County.

More than 100 employees were on hand to take reservations as the reservation system went live at noon on Monday. Representatives will continue to work with callers through today even though the center is not accepting additional calls.

Anyone who requested a call back to finalize reservations should make sure to answer the call or they will lose their spot, said CEO of Tidal Basin Dan Craig. Tidal Basin is the vendor providing the call center.

Any frontline healthcare workers and those 65 and older were eligible to make a Covid vaccine reservation for an appointment during the scheduled dates and hours for the site. This COVID-19 vaccination site will only be open to people who make appointments.

For the upcoming week, anyone considered a frontline healthcare worker or 65 and older was asked to make a reservation using the toll-free number 1-833-618-2001 starting Monday at noon. The TTY number (Telecommunications Device for the Deaf) is 787-522-5904.

Reservation dates and hours for this week include:

  1. Tuesday, January 5 – 10 a.m. to 4 p.m.
  2. Wednesday, January 6 – 8 a.m. to 6 p.m.
  3. Thursday, January 7 – 8 a.m. to 6 p.m.

The vaccines are being administered in the North Parking Lot across from Old Terminal at RSW, 16000 Chamberlin Parkway. The site is east of I-75 off of Daniels Parkway and message boards will direct traffic to Paul J. Doherty Parkway.

Map for Lee County COVID-19 vaccination site

More locations and dates will be announced later. Anyone receiving the vaccine is asked to show up no earlier than 45 minutes before your scheduled appointment. The county said no one will have to come earlier or wait overnight.

The Lee County Sheriff’s Office said they will be on site for security and to assist with traffic control.

To date, 6,140 Lee County residents have been vaccinated, according to Lee County officials.

For more information on the COVID-19 vaccination site, click here.


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