Luke Tully writes that Apple wanted to charge him $2051, in Canadian dollars, to repair a “minimally damaged” laptop screen. This is more than the replacement cost of the entire machine.
This was the single most dissapointing interaction I’ve had with any tech support rep as far as I can recall. The numbers Joe suggested in this conversation are either entirely fabricated, or belong to the cost of replacing the entire machine if its experienced catastrophic damage. But, after clarifying numerous times about what the numbers actually represent and comparing to previous repair bills for the same issue, my belief is that the rep used a false and obscured repair order to persuade me to replace my girlfriend’s minimally damaged screen with a new computer.
Among consumer electronics companies, Apple leads the way in limiting customers’ legal right to repair what we own. The usual assumption is that they want to have a monopoly on repairs, but another way of seeing it is that Apple just doesn’t want anything repaired at all. As Tully writes, they would rather we throw it away and buy new equipment.
What costs are the people of the world obsessed by? Cubans seem preoccupied with the prices of cigars, for example, and Venezuelans with gasoline. Koreans are fixated on rhinoplasty’s damage to their plastic, while Russians just want to fly a MiG jet.
Now that Qi compatibility is quickly becoming the technology norm, wireless charging pads are becoming not only more powerful, but they’re getting slimmer and less obtrusive than ever. Nowhere is that less is more aesthetic more on display than with an item like the Chargeworx Slim and Foldable Dual Wireless Charging Pad. With this inch-high powerhouse, […]
After a tough workout, it’s easy to let your mind drift to how simple your recovery would be if you had a full-time coach and trainer like a professional athlete. You could just lay there while a schooled pro massaged your aching muscles, broke up tightness and generally helped put your body back together. While […]
For all of their elegance, style and universe busting utility, Apple products can still be a monumental pain sometimes. Just try transferring files. Or sharing large files with non-Apple users. The process often requires iTunes, a lot of hoop-jumping and a decent percentage of curse words as you try to click and drag a simple […]