Louve Collection online shopping site asks for staff tips, sparking customer’s outrage
A customer of an Australian online fashion accessory store has expressed outrage at being asked for a tip when making a purchase.
In a Reddit post headlined ‘Tipping gone mad. AU online store asking for tips’, the disgruntled customer posted a screen grab of being asked to add a tip.
The Louve Collection website, which sells fashion accessories for mobile phones, such as straps and cases, asks users to show their ‘support for the team at Louve collection’ by adding a tip.
They are then given a choice of adding 5, 10 or 15 per cent to their overall bill.
Someone buying their Zoe black leather phone case wallet, which costs $139, would be charged an extra $6.95, $13.90 or $20.85, depending on what level of tip they chose to leave.
Though the tip is not compulsory, the unhappy customer was disgusted at even being asked for one, and they were not alone.
‘Yeah nah,’ wrote one. (The company should) support the team by paying living wages. There is no way the grateful staff are seeing any of that.’
Another said there was a ‘simple’ solution to avoid being asked for a tip. ‘Don’t buy from any site which asks for tips.
‘Abandoned baskets leave a very clear message and the practice should die out.
‘Asking for a tip means that the shop has no understanding of or respect for customers so it’s a big red flag. Stay away.’
Others referred to the US, where the tipping culture is far more established than it is in Australia.
‘Even in America it’s not the norm to tip at online stores as far as I know,’ one wrote.
‘Just face-to-face interactions (with somewhat confusing rules as to when to tip and when not to).’
Another wrote that ‘A waiter in a steakhouse had the tip thing on the screen the other day and I said he was great but I don’t support tipping culture here in Australia.
‘He was totally understanding and I think most staff agree or don’t mind at all.’
Some pointed out that a company risked its reputation by asking for tips on top of the cost of the products they sell.
Some even called for tipping to be banned, with a contributor writing ‘Tipping in Australia should be straight up illegal.’
Daily Mail Australia has contacted the Louve Collection for comment.