A school teacher has criticised Kmart over their lack of serviced checkouts in the evenings.
Revealing that she couldn’t find a member of staff to serve her after she arrived just after 5pm to buy her students their end-of-year presents, teacher Nona said she was disappointed to find that only the self checkouts were available for customers.
‘I have bursitis in my shoulder and usually try to go through the serviced checkout where they can help me as the repetitive movements kills,’ Nona wrote on Facebook.
‘I’m very frustrated with Kmart tonight.’
A school teacher has criticised Kmart over their lack of self-serve checkouts in the evenings, because she has a sore shoulder and finds the checkouts difficult to use (stock image)
Nona said she went along to the discount store after school to spend around $200 on presents for her Year 6 students.
What are the statistics around self-serve checkouts?
* In 2017, worldwide, self-checkout terminals were predicted to jump from 191,000 in 2013 to 325,000 by 2019.
*A survey found 90 per cent of respondents had used self-checkouts, with Australia and Italy leading the way.
* Most shoppers consider self-checkouts fast and easy to use. This varies, though, with age – 90 per cent of shoppers aged 18-39 found self-service checkouts easy to use, but only 50 per cent of those over 60 said the same.
Source: The Conversation
‘But tonight, I got to the checkout and it was only self service!’ she said.
Nona said she ‘asked politely’ whether there were any regular checkouts left open, only ‘to find out that they [the staff] all left at 5pm’.
‘The nice guy offered to put them through for me but he was also dealing with customers who needed his assistance,’ she said.
Nona explained that after this, a manager came out and also offered to assist, but she was then taken back to the self-serve checkouts ‘where the poor girl there had to assist me as well as the customers that were going through self serve’.
‘The poor girl is run off her feet (although she didn’t complain once) and my shoulder is killing as I ended up having to lift stuff anyway,’ Nona said.
‘As much as I love Kmart, I wish they would employ a young person to have on just one checkout!
‘They make plenty of money so I don’t understand how they cannot justify one person on each night to help those who struggle to scan a whole trolley.’
‘I have bursitis in my shoulder and usually try to go through the serviced checkout where they can help me as the repetitive movements kills,’ Nona wrote on Facebook (pictured: Kmart’s self-serve checkouts)
Nona ended her plea to Kmart by writing that she wishes Kmart would ‘put on extra staff’ for Christmas.
‘I would have loved to have put the whole trolley back, but I don’t want to disappoint the students tomorrow and I would only have to come in and do it during an even busier time,’ she said.
The teacher’s post struck a chord with people online, who said they were just as frustrated with the lack of self-service checkouts available.
‘I refuse to use Kmart self serve. They are the worst checkouts! There is always something wrong and you need assistance after scanning every few items,’ one person posted.
‘My daughter works the registers at Kmart and just about every shift she finishes work at 4.30pm and all the checkouts are closed except for self serve,’ another wrote.
‘I guess it’s a cost saving strategy but I can completely understand your rant Nona and I would be definitely emailing Kmart head office.’
A third added: ‘As an ex Kmart employee, 37 years, l will NOT use the self-serve checkouts. I ask for a checkout operator and if they say sorry no one available l just say well my shopping can go back on shelf.
‘I’ll go elsewhere. Not all staff where l shop know l’m a ex employee and l Will Not use them. Same at Target. And Coles if they can’t supply service I’ll go elsewhere.’
Daily Mail Australia has contacted Kmart Australia for comment.