A British teenager who complained about a ‘filthy’ Zante hotel room claims she was told to ‘get off her fat ass’ and clean it herself.
Portia Nancarrow, 19, says she woke up on the first night to discover a stranger sitting on the end of her bed as there was no lock on her door.
She says she chased the man out when he suggested she ‘shag him’.
Portia, from south Wales, says she forked out £1,000 for the last-minute trip but ended up flying back to the UK after just two days.
Portia, from Ebbw Vale, said: ‘It was actually disgusting. I thought I was big and tough before I went out there but now I realise I’m not.’
Portia’s nightmare began when she was put in a ‘filthy’ room above a takeaway.
She booked the trip through working holiday group Workers Family, who insist it offers safe and clean accommodation for ‘young people wanting to escape the UK and have an amazing summer’.
But when Portia arrived, she found the room strewn with litter and the bed was smashed.
She wants to warn other young people to be careful when planning to work in holiday destinations.
She said: ‘There were four beds that were already taken up. I had to ring one of the reps and he moved me upstairs.
‘This new room they put me in was stinking. It was unreal. When you went in, all the doors had holes in them from where people had been fighting.
‘There was a smashed up bed all over the floor, rubbish everywhere, the floor was stinking. I took my shoes off for two seconds and my feet were black.
‘Nothing had been cleaned.
‘All the beds were broken and they had to be chucked outside. They left that on the balcony.’
Tony Furnival, one of the directors of Workers Family, admitted it was the ‘lowest standard of accommodation’ that was ‘not fit for tourists’ – but said the workers should expect that.
After complaining to the staff, Portia claims she was initially told to clean the apartment herself but when she refused, another season worker was paid £20 to do it.
She alleges one of the bosses there told her to ‘get [off her] lazy fat a** and clean the f***ing apartment’.
Portia said: ‘I went out on my own and I think that’s why they took advantage. The whole experience was awful.
‘They’ve massively done me over. They’ve taken all of that money that I could have spent on something else.
‘My nan and dad paid for it – that’s what’s even worse. They were really worried.’
In a lengthy statement, Mr Furnival accepted some of Portia’s complaints were reasonable but said on the whole her accommodation wasn’t any different to any hostel you would find ‘across the world’.
He added: ‘If it is dirty, that’s the people that are living there.
‘There is cleaning to a degree [by cleaners]. Because it’s the end of the season there are so many places she could have been moved.
‘I don’t want you thinking for one second that I’m saying nothing she’s said is true, but these young people get the lowest standard of accommodation.
‘I wasn’t there on that day so these things about a lad going in the room, I can’t lie and say I was there. But it’s shared accommodation.
‘We’ve been doing this a lot of years and while there’s various complaints come about, the way she’s described it if this was as such a length as she said, do you not think it would be a national scandal?
‘There were faults on our part, but the way it’s been painted, it’s really over the top.
‘When these people are told that it’s basic accommodation, they know to expect that.’