TSB customers left without wages after latest IT glitch

A TSB logo sits on a sign as it hangs outside a TSB bank branch, operated by TSB Banking Group Plc, in London, U.K., on Friday, March 20, 2015. Banco de Sabadell SA, Spain's fifth-biggest bank, will sell 1.6 billion euros ($1.7 billion) of new shares to fund its takeover of Britain's TSB Banking Group. Photographer: Chris Ratcliffe/Bloomberg via Getty Images
Customers can still use their cards to make payments and withdraw money (Picture: Bloomberg)

Outraged TSB customers were deprived of their wages this morning after an IT outage at the bank delayed transfers into accounts.

The bank announced on social media that ‘some payments’ had been held up overnight and said it is working to process them ‘as soon as possible today’.

Customers can still make payments and withdraw money using their cards and can contact the bank directly if they need emergency cash.

TSB tweeted: ‘We apologise for the inconvenience this has caused and will ensure customers are not left out-of-pocket’.

It comes after an investigation into an IT meltdown at TSB last year in which 2 million people were locked out of their accounts.

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The probe concluded the bank’s board of directors failed to show ‘common sense’ in the run up to a botched systems upgrade.

But TSB’s former chief executive Paul Pester criticised the investigation’s ‘scattergun’ approach but conceded it showed its Spanish parent company Sabadell had ‘cut corners’ with IT testing.

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